Aftercare 

WASHING YOUR HAIR

* Do Not shampoo your hair for at least 48 hours after extensions have been applied to allow the bond to adhede to your hair

* Shampoo and condition your hair at least once a week

* Shampoo should be applied and smoothed down the hair (not rubbed) then allow the water to be rinsed down the hair - rinse thoroughly

* With BONITA HAIR EXTENSIONS we have tested washing with many shampoos so it is not necessary to spend excessive amount of money on "Hair Extension Products"! The quality of our hair is outstanding and therefore can be treated like your own.


DRYING YOUR HAIR

* Do not towel dry the hair with a scrubbing motion. Instead, use a blotting motion and wrap your hair in a towel to remove excess moisture

* Always blow dry your hair on a cool/warm temperature

* Extensions will dry with a wavy effect if left to dry naturally

BRUSHING

* Use an extension brush specially designed for hair extensions, either a bristle brush or a loop brush either of these are suitable for brushing your hair as they don't get caught on the bonds when brushing and prevents putting unneccesary strain on your own hair.

* DO NOT BRUSH HAIR WHEN WET as the hair is weak when wet

* Holding small sections of hair gently brush from the end of the hair and work your way up to the root, but not brushing the bond itself (just below the bond)

* Do not comb between the scalp and the bond. On a regular basis, separate the bonds up to the roots with your fingers to prevent matting
   of the growth from the root to the bond as it moves down with your hair growth


STYLING & FINISHING

* Styling products can only be applied to the lengths and ends of your hair and not the bond itself.

* Straightners, tongs and heated rollers can be used (low heat setting), however, they must be kept away from the bond area or this will damage or weaken the bonds


EXERCISE & LIFESTYLE


* Extensions suit most lifestyles, however be mindful in the following circumstances which may affect the lifespan of your bonds, or in fact, cause them to breakdown:

* Regular swimming, particularly in sea water and chlorinated water

* Regular sauna or steam room use

* Excessive aerobic activity

* After these activities shampoo, condition and rinse the hair thoroughly to restore your hair and scalp to its natural pH balance.
   
* Remember to always tie your hair back before any sport where hair could get caught.

MAINTENANCE

It is important to have a maintenance visit every 4-5 weeks so extensions can be worn for the longest possible time. During the maintenance visit your extensions will be checked and any damaged or worn bonds will be removed and replaced and a "top up" if necessary. Keeping up your maintenance regularly will keep the cost down for you and extend the life of your fabulous new locks!
 

All items are dispatched on the same working day if ordered before 3pm.

Estimated Delivery Costs Based On Total Order Weight Of: 0.55kg - 9.99kg

1st Class Recorded Delivery: £4.95

Next Day Delivery (Before 1pm): £8.75

Next Day Delivery (Before 9am): £24.96

Saturday Delivery (Before 1pm): £13.14

Saturday Delivery (Before 1pm): £27.46

RETURNS AND REFUND POLICY - BONITA GUARANTEE

We want you to be totally happy with your purchase so if you change your mind we are happy to refund any items bought at Bonita Hair that you are not completely satisfied with. These can be returned within 28 days (14 days for sale items) from the date of purchase if they are unworn, unaltered and in their original packaging*.

28 Day Guarantee - You can return any item within 28 days of despatch for a refund under our Guarantee. 

14 Day Guarantee – For SALE items you have 14 days from the date of receipt to return the products to us. They’re the same product and quality as you would expect from us, we just need to make space for the new season lines and to ensure a speedier turn around.

How long does it take for a return to be processed?

We aim to process a return within 48 hours of receipt and once it has been processed we will send confirmation. Please allow 5-7 working days to receive your refund on to your payment card or account.

How do I return a parcel?

The goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your product/item before applying any products or making alterations.

Ways of returning your items in Mainland UK:

Post Office Returns

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Bonita Hair cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

How long do I have to return an item?

You have 28 days to return an item from date of despatch
(excluding items in our SALE)

What happens if I receive a faulty item?
If you receive an item that is faulty then send it back to us and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated. If there are signs of tampering and/or alterations we will contact you further to investigate your refund.

What happens if I receive the wrong item?

If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.

The image looks different to the product I received.

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product. 

What happens if an item has been altered or personalised?

Unfortunately we cannot Refund/Exchange altered or personalised items. We advise that you are truly happy with product before any alterations are made.