Sales Department
01543 423 776

RETURNS AND REFUND POLICY - BONITA GUARANTEE

We want you to be totally happy with your purchase so if you change your mind we are happy to refund any items bought at Bonita Hair that you are not completely satisfied with. These can be returned within 28 days (14 days for sale items) from the date of purchase if they are unworn, unaltered and in their original packaging*.

28 Day Guarantee - You can return any item within 28 days of despatch for a refund under our Guarantee. 

14 Day Guarantee – For SALE items you have 14 days from the date of receipt to return the products to us. They’re the same product and quality as you would expect from us, we just need to make space for the new season lines and to ensure a speedier turn around.

How long does it take for a return to be processed?

We aim to process a return within 48 hours of receipt and once it has been processed we will send confirmation. Please allow 5-7 working days to receive your refund on to your payment card or account.

How do I return a parcel?

The goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your product/item before applying any products or making alterations.

Ways of returning your items in Mainland UK:

Post Office Returns

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Bonita Hair cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

Bonita Hair Extensions LTD
Woodview Lodge
Cannock
West Mids
WS12 0PH

Tel: 01543 423776
Monday to Friday, 9am to 5pm
 

How long do I have to return an item?

You have 28 days to return an item from date of despatch
(excluding items in our SALE)

What happens if I receive a faulty item?
If you receive an item that is faulty then send it back to us and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated. If there are signs of tampering and/or alterations we will contact you further to investigate your refund.


What happens if I receive the wrong item?

If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.


The image looks different to the product I received.

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product. 


What happens if an item has been altered or personalised?

Unfortunately we cannot Refund/Exchange altered or personalised items. We advise that you are truly happy with product before any alterations are made.